Healthcare companies confront constant change... Technology and markets change very quickly... the regulatory environment is continuously shifting... New trends and competitors emerge without notice...
Healthcare companies also confront a changing communications environment... Breaking industry news can require immediate action... target audiences range from concerned consumers to highly-educated and discriminating physicians, other practitioners, technicians and healthcare executives... legal restrictions create pitfalls as much as they provide guidance and businesses and consumers respond differently to stories that can appear one day in industry media and break widely the next day in mainstream media.
Deploying a healthcare social media program is one of the most efficient ways of dealing with the environmental changes. In addition, healthcare social media is an excellent avenue for patient care and customer service. One of the biggest issues for healthcare providers is public perception driven by patients. With or without you, the conversations are going to take place. People want to share their stories and experiences. Engage and embrace healthcare social media discussions by having a dedicated staff member canvas the healthcare social media landscape to respond to questions or concerns about programs, medications, doctors, coverage, etc? The days of voicemails and emails have evolved to live online chat options for customers, but utilizing social media feeds like Twitter takes it a step further. Do you have a staff member that can commit to being your Healthcare Social Media Manager?
To truly maximize the effectiveness of healthcare social media involvement, you need a firm that understands that healthcare social media should be an integrated component of a cross-channel marketing strategy. By combining healthcare social media efforts with targeted tactics like traditional media relations, updated promotional materials, email marketing, direct mail, event sponsorships, traditional advertising, search engine optimization and paid search, healthcare providers can tailor messaging to both prospects and current clientele.
From medical instruments to healthcare software, just about every company has adopted a healthcare social media approach. To maximize your success with healthcare social media relations utilize a firm with the experience to help you produce high-quality and compelling stories and content, navigate shifting landscapes, anticipate opportunities and swiftly execute communication campaigns for maximum business impact.