Into Network Times for many years, E-commerce Has been integrated into people's daily Life A, online shopping, online booking uncommon. In this era, there is a growing reliance on online information, for those shopping, booking the company's physical presence is no longer a concern. In this connection, many companies are happy to reduce costs, cheaper rent Office Room, decorated facade no longer pay big bucks, anyway they are no longer impact on their reputation and credibility of the cause too much impact.
Although the development of electronic commerce today has matured, but the face of a virtual space, face more and more Internet Fraud , Consumption Are also constantly looking for ways to test the quality of business. Telephone counseling is no doubt become a connection bridge between virtual and reality, consumers can be judged by the phone to answer the adequacy of a business formal, business and Service Process is professional. "Call center" came into being, rigorous, standardized enterprise call center help improve the professional image, increase the degree of the user's favor, becoming the network of Enterprise facade, and has become a lot of large and medium enterprises will be established department . But for many small and medium enterprises with limited budgets, the traditional call center hardware and software high initial investment, after completion of the cost of professional maintenance services, etc. have forced them to look "call center" sigh. The lack of professional call center to a certain extent, restricts the development of SMEs so that they target customer base is difficult to establish reliable corporate image, then have a really want to think small and medium enterprises, SMEs are worried about the urgent Call center?
Tianrun intermediation "Business Hotline"?? Network call center products, will have a large call center functionality and business hotline integration, making it an in Communicate Combination of network and Internet applications.
The first is a low-cost for SMEs to achieve professional call center opportunities. As a user of the enterprise does not need Purchase Any hardware device, you can only apply for open services. Registration process using the service is very simple: the make-day customer service phone 010-59222822 Run intermediation, or the user dials the operator Shanghai 10060, 10000 Beijing user customer phone calls, you can apply for services to facilitate opening. Service opened, the user per month for each terminal (seats) as long as pay 300 yuan toll can be. In addition, users without worrying about system Management Dimension Care Workers For, do not need to hire additional professional staff for system maintenance, all maintenance, upgrade management professional by day profit intermediation Project Division for the user to share.
Tianrun Accommodation "Business Hotline" very powerful, covering almost all the traditional call center functions, including: call queuing functionality, to telegraph the customer information, a unified hotline number, flexible, customizable welcome speech, simultaneous recording function . And to provide an online customer relationship management (CRM) system, has rich statistical capabilities and customer data management capabilities.
Order to apply the characteristics of SMEs, Business Hotline also has the size, distribution flexibility to adjust the characteristics. The scale of the enterprise's own hotline can change with the seasonal business to expand or decrease at any time, so that the system will not cause waste and reconstruction. Call center system can be distributed throughout the set, cable companies can be deployed as needed in different offices or different locations. In addition, the system transfer function with phone calls, customer calls can be transferred to Mobile , Fixed telephone Or home phone, even on the road, at home, will not miss a trip Business Opportunities.
Tianrun Accommodation "Business Hotline" VoIP technology is another new application, the original use of this technology will be expensive and complex communications products, conversion to low-cost, easy to use Internet products. "Business Hotline" like to assist the SMEs to take off, so that all SMEs can quickly decorated their own business enterprises in the network era facade.
[Key words]: Network Call Center Comment Large In Small